RETURNS & CANCELATION POLICY
Under the Consumer Contacts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods.
However this does not apply for personalised items: Due to the nature of personalised products, returns, changes or cancellations are not accepted once an order has been placed. (Please note: In order to offer an efficient delivery service your personalised order is sent to production immediately. Please check you have entered the name or initials on screen correctly as we are not liable for any customer errors.)
If you wish to cancel your order please call us or email us at firstname.lastname@example.org as soon as possible, but at least within 14 days of receiving your goods.
If you cancel your order in full within 14 days of receiving your goods we will refund the full amount, including the initial standard postage and packing charges, in accordance with the Consummer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You will have to pay the costs of sending the item(s) back to us. We do not refund any postage charges if you cancel after the 14 days allowed, or if you only cancel part of your order.
You may also return your order to us if for any reason you are unhappy with your purchase, you can return it within 30 days of the date you received the goods. Items must be in the original packaging, with swing tickets and labels still attached, with its proof of purchase.
You must inform us of your intention to cancel or return your order by completing the “Order Cancellation Notification” form and returning it to us by email to email@example.com or send to the address below.
Please post the item(s) back to us at the address below.
The returned goods must be in new, unused and saleable condition with original labels and swing tickets attached. When returning your item, please wrap securely and enclose your order number and proof of purchase. Pharmacy Mana will refund the purchase price to you as soon as possible and, in any case, within 14 days of the receipt of the returned goods. The customer is responsible for the postage costs incurred when returning items.
Sadly we cannot be responsible for parcels that fail to reach us so we recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar.
Please note that if you fail to take reasonable care of the goods Pharmacy Mana reserves the right not to accept the return.